The Family Shirt Co is operated by SEATTLE ECHO LLC, St. Petersburg, FL, USA. Phone: +1 (786) 887-6087.
Because every item is made to order, we handle returns differently from ready-made stock.
We always fix our mistakes. If your item arrives damaged or defective, or if we produced it differently from your order (for example the wrong item, size or print), contact us within 30 days of delivery with a photo of the problem. We will offer a free reprint or a full refund — your choice.
Personalised items. Personalised items are printed exactly with the text you submit. Please double-check every spelling before checkout, because we cannot accept returns for errors in text you provided, and personalised items cannot be returned for change of mind.
Wrong size ordered. Items are printed with the size and options shown in your order confirmation. We cannot accept returns for a size ordered in error.
Refunds. Approved refunds are issued to your original payment method. Once approved, please allow up to 10 business days for the refund to appear, depending on your bank.
Nothing in this policy removes any rights you have under applicable consumer law. Last updated November 2026.